Frequently Asked Questions about Escape Rooms
Basic questions about us and our services
We are Edmonton’s first live action escape game facility. We create immersive environments which players are required to solve puzzles, riddles, and use the surroundings to escape within the given time limit.
Please arrive 15 minutes or earlier than your scheduled start time. This allows our team to get everyone ready and possibly even start the room early.
Our theme rooms are designed to require no special skills or knowledge, just basic reading, an open mind and a positive attitude.
We recommend participants to be ages 5 and up. If you are under the age of 18 you will require an adult to sign our waiver form on your behalf.
All of our facilities are able to provide in store purchases of gift card.
Questions about booking an escape room with us
Yes, you can make a booking by calling our facility or online through our website.
Calling our facility will allow our staff to help you make any adjustments to your booking.
Players are not required to pay online. Upon arrival, forms of payment we accept are Debit, Visa, Mastercard, Amex or cash.
Yes, please call in to allow our staff to block off any empty slots in your booking.
Definitely, please email us as we can provide you with our large party booking details and discounts.
Questions about what to expect when you arrive
Dependent on the theme rooms, our time limit can vary from 30 to 60 minutes.
Currently we have 9 theme rooms and we’ve designed every theme room to be completely different.
Our game masters will instruct players on how to request for hints and guidance.
We do not allow any electronic devices such as cell phones, camera and smart watches in our theme room.
Dependent on your completion percentage, our game masters may or may not provide you with a complete walk through of the theme room.
If you still have a question about Breakout’s escape rooms, game play, or something else, please give us a call or email us and we would gladly help answer any other questions you may have!